Yes, we're proud to ship worldwide. Shipping times and costs vary by country and will be displayed at checkout. 

If your country isn’t listed, please contact us using our contact us form, and we’ll do our best to make it happen. 

We run discounts and promotions all year, so stay tuned for exclusive deals.

We work with trusted fulfillment partners in New Zealand, Australia, and the United States. Your order will ship from the location closest to you whenever possible to reduce shipping time and our carbon footprint.

For customers in New Zealand and Australia, most orders typically arrive within 7–10 business days after processing.  For orders shipped from the United States, please allow 10–30 business days, depending on your location. Delivery details will be provided in your confirmation email.

Each piece is made and packed with care and we promise it’ll be worth the wait!

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. If your tracking information hasn’t updated after a few days, just reach out to us using our contact us form and we’ll help you locate it.

We include a detailed size chart on most product pages. Most of our pieces are unisex designs and the size of the garment reflects that. Our clothing is true to size with a relaxed fit, perfect for everyday comfort and movement.  If you’re between sizes, we recommend sizing up for a looser fit. 

Still unsure? Contact us using the contact us form explaining your needs. We love helping customers find their perfect fit.

To keep your pieces looking their best: 

• Turn garments inside out before washing 
• Use cold water and a gentle cycle 
• Avoid bleach or harsh detergents 
• Hang or lay flat to dry 

Every item is made to last and a little care goes a long way. 

Each design is created with purpose and heart. Our collections celebrate the bond between riders, adventurers, and their beloved companions, while supporting animal welfare causes. When you shop with us, you’re not just buying apparel, you’re helping make a real difference in the world.

Because we’re a small business, we currently don’t accept returns or refunds unless an item arrives damaged, defective, or incorrect.  If this happens, please contact us within 30 days of receiving your order using the contact us form here on our website, and we’ll make it right, with a store credit or replacement. 

Your happiness matters to us, so if something isn’t right, we’ll always do our best to fix it. 

We’re so sorry that happened. Please contact us using the contact us form here on our website with your order number, a photo, and details of the issue within 30 days, and we’ll send either instructions on how to return the item, option for a replacement or give you a small store credit right away.

We’re a brand built for those who love fiercely, their animals, their sport, and the world around them. We donate a part of every sale to animal welfare, helping horses and pets find better lives. Every purchase you make supports that mission. So when you wear Rider and Rover, you truly wear your heart on your sleeve and make a real impact in the world. It's a brand you can wear proudly.

Wear the love. Wear Rider and Rover.

Yes. We partner with print and production facilities that use eco-conscious processes and where possible use on-demand manufacturing to reduce waste. This means each item is made specially for you and not mass-produced. We believe fashion should feel good, look good, and do good.

Yes! We’re proud to support local animal charities here in New Zealand. As we grow, we’ll continue expanding our partnerships to make an even bigger impact globally.

If you have any questions about our giving and impact please contact us using the contact us form here on our website. We would love to hear from you!

We’d love to hear from you.  For questions, feedback, or collaboration opportunities, please contact us using the contact us form on our website.  We aim to respond within 1–2 business days. 

Your voice helps us grow, and we always listen. 

We genuinely care about your experience. If something isn’t right, please reach out to us directly by using the contact us form here on our website before leaving a review. We’ll do everything we can to make it right. Please know your trust and happiness mean everything to us.

Absolutely! Join our community on Instagram: @riderandrover. You’ll find behind-the-scenes content, prizes, giveaways, new designs, and stories that celebrate the bond between riders, adventurers, and their loyal companions.

You’ll receive an order confirmation email immediately. Once your item is made and shipped, we’ll send a tracking number so you can follow it home. Then comes the best part! Unboxing your piece and joining a community that rides for more than just style.