Shipping Policy

Last updated: [10/10/2025]

At Rider and Rover, we’re so grateful for your support of our small, mission-driven brand. Every order helps us continue our purpose and celebrate the bond between riders, adventure lovers, and their loyal companions while giving back to animal welfare causes.

We work with trusted fulfillment partners across New Zealand, Australia, and the United States to deliver your order as efficiently as possible.

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Processing Times

All orders are processed within 3-5 business days after payment confirmation.
Once your order has been fulfilled and shipped, you’ll receive a confirmation email with your tracking number and shipping details.

Please note:

• Orders are not processed or shipped on weekends or public holidays.

• During peak times or sales events, processing times may be slightly extended.

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Shipping Times & Locations

Our fulfillment partners ship from multiple locations depending on where your item is produced and stocked.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, courier backlogs, or global supply chain issues.

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Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.
We occasionally offer free shipping promotions, which will be clearly displayed on our website or announced via our newsletter and social media channels.

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Order Tracking

Once your order ships, you’ll receive an email with your tracking link so you can follow your package’s journey.
If your tracking link isn’t updating after a few days, please contact us using our contact us form on our website, and we’ll look into it.

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Delays, Lost, or Missing Packages

We do our best to ensure every order arrives safely and on time.
If your order hasn’t arrived within the estimated timeframe, please check:

1. Your shipping confirmation email for tracking details.

2. Local postal services or customs offices (for international orders).

If your order still hasn’t arrived after 3 days beyond the estimated timeframe, please contact us using the contact us form on our website and we’ll investigate.

Please note: Rider and Rover is not responsible for delays caused by customs, postal services, or incorrect shipping information provided at checkout.

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Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees once the shipment reaches your destination country.
These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

We recommend checking with your local customs office for details before placing your order.

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Incorrect Address

Please double-check your shipping address at checkout.
If you notice an error after ordering, contact us immediately using the contact us form on our website.
If your order has already been shipped, we may not be able to change the address, and additional fees may apply if the package is returned or reshipped.

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Sustainability & Impact

We’re mindful of our environmental footprint.
By partnering with fulfillment centers in multiple regions, we reduce unnecessary shipping distances and emissions.
Your patience makes a difference and every item is made or fulfilled just for you, helping reduce waste from overproduction.

Thank you for supporting a more sustainable and compassionate future for animals and adventure lovers alike.

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Questions or Concerns

If you have any questions about your order, please reach out to us using the contact us form on our website.
Website: www.riderandrover.com

We’ll always do our best to help, please know that your experience and satisfaction mean the world to us.

Thank you!